Are you a tech-savvy professional looking for an exciting opportunity in the IT sector? Here’s some great news for you!
Mphasis, a leading IT solutions provider specializing in cloud and cognitive services, is currently hiring for the position of L2 Technical Support Engineer at their Bangalore, India office. If you have a passion for technology, customer service, and problem-solving, this could be the perfect role to take your career to the next level.
In this article, we’ll walk you through all the important details about this opportunity — including eligibility, salary, application process, and why you should consider Mphasis as your next career move.
About Mphasis
Founded in 1998, Mphasis has grown into a global powerhouse in providing IT services to industries such as banking, insurance, healthcare, and logistics. With a strong focus on cloud computing, artificial intelligence, and digital transformation, Mphasis continues to be a preferred technology partner for major corporations worldwide.
Working at Mphasis means being part of a culture that fosters innovation, diversity, and continuous learning.
Role Overview: L2 Technical Support Engineer
Position: L2 Technical Support Engineer
Location: Bangalore, India
Experience Required: 1 – 3 Years
Qualification: Any Bachelor’s Degree
Eligible Batch: 2020 – 2024
Salary Package: Up to ₹7 LPA
Job Responsibilities:
As an L2 Technical Support Engineer, you will play a crucial role in maintaining the IT infrastructure and ensuring a seamless experience for customers and clients. Your key responsibilities will include:
Providing advanced technical support for IT issues. Troubleshooting and resolving system, network, and application problems. Escalating unresolved issues to higher-level support teams. Documenting technical issues and resolutions for future reference.
Collaborating closely with cross-functional teams to deliver outstanding service. Handling critical incidents and ensuring minimal downtime.
Eligibility Criteria
- Educational Qualification
Candidates must possess a Bachelor’s degree in any discipline (Engineering, Computer Science, IT, or related fields are preferred but not mandatory).
- Experience:
Applicants should have 1 to 3 years of relevant experience in technical support, IT helpdesk, system administration, or related fields.
- Skills Required:
Excellent problem-solving and analytical skills. Strong communication and interpersonal abilities.
Good understanding of networking concepts, operating systems (Windows/Linux), and cloud technologies.
Familiarity with ticketing tools and remote troubleshooting. Ability to work independently as well as part of a team.
- Additional Advantages:
Relevant certifications like ITIL, Microsoft Certified, CompTIA, etc., will be a plus.
Previous experience with global support environments will be an added advantage.
Why Join Mphasis?
Joining Mphasis offers more than just a job .. it opens doors to numerous possibilities for growth and development. Here’s why you should consider applying
- Career Growth: Mphasis promotes internal mobility and leadership development.
- Learning Opportunities: Access to ongoing training programs and certifications. Global
- Exposure: Work with Fortune 500 clients across different industries. Dynamic Work
- Culture: A diverse and inclusive workplace with a collaborative environment.
- Competitive Salary: Attractive salary package of up to ₹7 LPA.
Mphasis is known for investing in its employees’ success, ensuring they have the tools and resources needed to thrive.
Application Process
Interested candidates can apply through the official link provided below
The application process is straightforward:
- Click the link and fill in your basic details.
- Upload your updated resume.
- Complete any assessments (if required).
- Await communication from the Mphasis recruitment team.
Pro Tip: Make sure your resume highlights your technical support skills, certifications, and any relevant project work to increase your chances of getting shortlisted. Preparation Tips for Technical Support Engineer Role To give yourself the best chance of landing this role, here are a few tips:
Brush up on IT basics: Be thorough with networking, system administration, troubleshooting, and cloud fundamentals.
Practice Problem Solving: Be ready to face technical scenarios and explain your troubleshooting approach during interviews.
Stay Updated: Keep yourself informed about the latest IT trends and tools.
Improve Communication Skills: As a support engineer, communicating clearly with customers and internal teams is crucial.
Conclusion
The Technical Support Engineer position at Mphasis is an excellent opportunity for IT professionals with 1–3 years of experience who are looking to work in a dynamic and growth-oriented environment.
With a salary package of up to ₹7 LPA and the chance to work in a reputed global company, this role promises a rewarding career path.
Don’t miss this opportunity to elevate your career in technical support. Apply now and take your first step toward a bright future with Mphasis!
Apply Here:
Mphasis Hiring for L2 Technical Support Engineer
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